All orders are shipped within 24 to 48 hours of you placing the order using one of our Courier partners who will contact you to check your availability to deliver to you the order depending on your location and fastest available service. Typical delivery time frame is between 3 to 5 business days however, you may receive your items much earlier. All orders are shipped with tracking number so you can track it every step of the way! Packages may be faced with delays beyond our control such so please be patient
* Would you like to return or exchange an item for any reason? No problem, just send us a message on our Instagram account: www.instagram.com/cottonovishop
*Have you changed your mind? You have 14 days to ask us for an exchange or a refund and you will have to pay for the shipping fees only!
The product must be in the same condition and undamaged in any way with the ticket attached as received.
If the product is damaged in anyway, or you have initiated the return after 14 days have passed since the date of purchase, you will not be eligible for a refund.
* Is there something wrong with your order? No problem, ask us for an exchange or a full refund and we will issue it free of Charge.
* Custom made / personalized products can’t be exchanged or refunded